American Home Shield Review

The industry pioneer (1971) with the highest caps: up to $5K/system and a $50K annual aggregate.

About American Home Shield

The industry pioneer (1971) with the highest caps: up to $5K/system and a $50K annual aggregate. American Home Shield is offered by American Home Shield (Frontdoor, Inc.) and currently holds an average rating of 3.8 out of 5 across 15,000 user reviews. It falls into the Home Warranty category and tends to be the strongest fit for owners of older homes who want the highest aggregate coverage.

Editorial grade: B (composite score 76/100).

Highlights

ShieldSilver/Gold/Platinum tiers; Platinum adds roof-leak coverage and an HVAC tune-up
Caps up to $5,000 per system, $4,000 per appliance, $50,000 annual aggregate
Available in 49 states (all but Alaska)

What we like

Largest US provider (2M+ members) with the longest track record
Highest coverage ceilings we found in the category
Choose a $100 or $125 service fee to tune your premium

Where it falls short

BBB grade B with a very low customer-review score and heavy complaint volume
Regulatory history: $5M Texas AG settlement (2010), RESPA and TCPA class-action settlements, and a California DOI kickback accusation
Platinum tier is pricey (~$90+/mo in many zips)

Fees, minimums, and rates

Monthly fee: ~$30-$120/mo by tier, zip, and service fee. Minimum to open: $100-$125 service call fee. Rates and promotional offers change often, so we re-verify every listed number on a rolling schedule and stamp the review with the date of the most recent check.

How we reviewed it

For this review of American Home Shield, our editors funded an account, walked through the full onboarding flow, and compared the experience to the other products in the Home Warranty shortlist. Scores are not influenced by affiliate relationships — partners cannot pay for better rankings, and our rubric is the same for every brand.

Similar products to compare

Read our full editorial methodology and advertiser disclosure for more on how we fund our testing and why that matters for the reviews you read here.